Subprocessor List
The following list provides information about subprocessors that SaaSync may engage to process Customer Personal Data on behalf of a Customer in connection with the SaaSync Platform and Services. This list does not include vendors used solely for SaaSync's own billing, accounting, scheduling, marketing, or other activities for which SaaSync determines the purposes and means of processing.
Before engaging a subprocessor, SaaSync evaluates the subprocessor's relevant privacy, security, and confidentiality practices and enters into an agreement containing applicable data-protection obligations.
SaaSync will provide notice of a new or replacement subprocessor at least ten days before engaging that subprocessor as described in the Data Processing Addendum. Notices will be sent to the Customer contact maintained for legal or account notices. A Customer may confirm or update its designated contact by emailing 
.
SaaSync may use the following subprocessors to provide the Platform and Services:
| Name | Location | Nature of Processing |
|---|---|---|
| Help Scout | United States | Customer support and support ticket management |
| Amazon Web Services (AWS) | United States | Cloud infrastructure, application hosting, Customer Personal Data storage, backups, and related platform operations |
| Google Workspace | United States for covered data at rest; additional global processing and support locations | Business email, documents, storage, meetings, AI-assisted meeting notes, communications, and support of the Services |
| Slack | United States; additional global support and subprocessor locations | Internal service operations, project coordination, feature requests, and customer support communications |
| Granola | United States; additional locations used by authorized subprocessors | Meeting transcription and notes for customer implementation and support meetings |
| OpenAI | United States; additional locations used by authorized subprocessors | AI-assisted invoice classification, service functionality, customer support, and operational communications |