Chargebee Help

ChartMogul for Chargebee by SaaSync


Integration FAQ

1. What does the SaaSync integration for Chargebee do?Expand/Collapse

The integration pulls sales information (customers, subscriptions, invoices, credit notes and payments) and transforms the data into a way that it can be connected and sent to ChartMogul.

2. How does the SaaSync integration for Chargebee work?Expand/Collapse

SaaSync will pull the data from Chargebee via API. It will automatically transform the data into the required format for sending it on to ChartMogul.

3. Does SaaSync store my customer information on its servers?Expand/Collapse

We do not store your Chargebee customer data. For performance reasons and to reduce API rate limit exceptions, we may cache some data for up to one hour at which time the cache is cleared. We also may log error responses from the source / destination systems for up to 14 days and log an audit trail of actions peformed for up to 30 days.

4. What are the known limitations of the Chargebee integration?Expand/Collapse

When sending Chargebee data to ChartMogul, we strongly recommend setting your churn recognition setting in ChartMogul to Always recognize cancellations as churn at the time of cancellation. This allows us to properly set the churn date that the billing system provides. This is a global setting and will affect all data sources.